Technology innovation could transform customer experience in the travel and hospitality industry

Technology innovation could transform customer experience in the travel and hospitality industry

treebo hotels cover image Across the globe, there’s been accelerated adoption of technology across industries – transport, logistics, retail, manufacturing and food. However, travel and hospitality industry has historically depended on people to deliver customer experience. Even in the digital travel business, we expect that to change in the future. Technology innovation in the areas of internet of things (IoT), artificial intelligence (AI) and virtual reality (VR) will have a direct impact on how consumers interact with brands. The travel sector will undergo a significant transformation as well, to deliver comfortable, convenient and delightful consumer experiences. Let’s delve deeper […]

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